Outsourcing of loyalty programs
Free yourself from the inconveniences associated with running a loyalty program
Forget about problems with late reward shipments, mistakes in point calculations, using unintuitive software and participant complaints. Focus on what Your company does best!
When does outsourcing your program make sense?
I already have
a loyalty programIf you're looking for proven
and creative ways
to increase loyalty and engagementIf your program isn't delivering
the expected resultsIf backlogs in your program
are growing,
becoming increasingly difficult to manage
I don't have
a loyalty programIf you lack experience
but need to create a program from scratchIf you don't want or can't hire people
within the organization to coordinate
and manage the programIf you want to increase
your chances of success in implementing
and developing a loyalty programIf you want to maximize the return
on investment in the program (ROI)
Offer for outsourcing the implementation and management of a loyalty program
Imagine your program running "by itself", and you only check reports once a month, approve development recommendations with the coordinator and service team.
Design
(analysis consulting)
Goals and indicators
of the loyalty program
Rules
and business mechanisms
(sales, scoring, rules)
Rewards
rewarding mechanisms,
distribution and settlements
Formalities and regulations
(legal, tax, GDPR aspects)
Marketing and communication
IT Platform
(software)
Internet platform
for program management
Dedicated IT team
for platform customization
and implementation
Integrations with communication channels
(email, sms)
Integrations with existing external
and internal company systems
Program management
(team outsourcing)
Program management
by experienced coordinators
Dedicated support team
for program participants (helpdesk)
Reward logistics.
Process of delivering rewards
to program participants
Tell us about your expectations
for the loyalty program
High level of security
When analyzing the market of loyalty program providers, pay attention to security aspects and personal data protection.
ISO 27001 Certificate - we have implemented high standards
of information security management
Compliance of solutions with GDPR
Dedicated IT platform - each loyalty program
has physical data separation and a separate domain
Audited level of IT solution security
meeting high requirements of the financial sector
What do our clients say?
The company Oskar Wegner Sp. z o.o. has developed a gamification solution for employees of our Media Expert stores. The gamification platform effectively supports the realization of business objectives and fosters engagement among employees. At the same time, which is very important to us, we are highly satisfied with the course of cooperation, operational efficiency, and communication with the employees of the Oskar Wegner company. Compared to other firms we collaborate with in implementing various IT applications, our cooperation with Oskar Wegner is exemplary. I wish every organization such a client-oriented approach and focus on problem-solving.Dorota AndrzejczykHR Training Manager
The company Oskar Wegner Sp. z o.o. has developed a gamification solution for employees of our Media Expert stores. The gamification platform effectively supports the realization of business objectives and fosters engagement among employees. At the same time, which is very important to us, we are highly satisfied with the course of cooperation, operational efficiency, and communication with the employees of the Oskar Wegner company. Compared to other firms we collaborate with in implementing various IT applications, our cooperation with Oskar Wegner is exemplary. I wish every organization such a client-oriented approach and focus on problem-solving.Dorota AndrzejczykHR Training Manager
Our team
"If you take care of your employees, they will take care of the customers".Richard Branson
Bartosz
10 years with the company
Coordinator of the largest
loyalty program.
Martyna
16 years with the company
Manages a large program
in the financial industry.
Ela
17 years with the company
Responsible for the largest
gamification project.
Tomasz
7 years with the company
Manages several
gamification programs.
Bartosz
10 years with the company
Coordinator of the largest
loyalty program.
DIMENSION 1
EMPLOYEES
Why do our people
work with us for 10, 15 or 20 years?
In satisfaction surveys,
the most common arguments are
freedom of action,
room to take responsibility for one's area,
and a complete
lack of micromanagement.
DIMENSION 3
PROGRAM PARTICIPANTS
(CLIENTS, EMPLOYEES)
Excellent proof
of the loyalty of participants
in our programs is the fact
that even during periods of economic
slowdown they feel particularly cared
for which translates into
higher sales.
DIMENSION 2
CLIENTS
The duration of our current
loyalty programs
for clients ranges from 3 to even 20 years.
We often start with small projects
to finally serve the client
with a team of up to 30 people
DIMENSION 1
EMPLOYEES
Why do our people
work with us for 10, 15 or 20 years?
In satisfaction surveys,
the most common arguments are
freedom of action,
room to take responsibility for one's area,
and a complete
lack of micromanagement.
DIMENSION 2
CLIENTS
The duration of our current
loyalty programs
for clients ranges from 3 to even 20 years.
We often start with small projects
to finally serve the client
with a team of up to 30 people
DIMENSION 3
PROGRAM PARTICIPANTS
(CLIENTS, EMPLOYEES)
Excellent proof
of the loyalty of participants
in our programs is the fact
that even during periods of economic
slowdown they feel particularly cared
for which translates into
higher sales.
